Effective Date: August 2026
App Name: Prime Fresh & Co
Publisher: Wohu Studio Pty Ltd (ABN 86 648 987 213)
Platform: iOS (Apple App Store), Android (Google Play)
1. Who We Are
The Prime Fresh & Co App ("the App") is a business ordering app that allows restaurant clients to place and manage orders with Prime Fresh & Co, a fresh produce supplier ("the Supplier").
The App is developed, published, and operated by Wohu Studio Pty Ltd ("we", "our", "us"). In this Privacy Policy:
• We (Wohu Studio) operate the App and hold your account and technical data.
• The Supplier (Prime Fresh & Co) receives and uses your order information to fulfil your orders.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
Account information: your name, business name, delivery address, email address, phone number, and login credentials.
Order information: order history, items ordered, quantities, delivery preferences, and related instructions.
Device and usage information: device type, operating system, device identifiers, app version, crash logs, and usage statistics.
Communications: records of your enquiries and support conversations with us or the Supplier.
We do not collect sensitive information (such as health or biometric data), and we do not collect or store full payment card details in the App.
3. How We Collect It
• Directly from you — when you register an account, place orders, or contact support.
• Automatically — device and usage information is collected through the App and standard analytics and notification services when you use it.
• From the Supplier — your account may be created or verified using business details you have already provided to Prime Fresh & Co as its client.
4. Why We Use Your Information
• To create and manage your account.
• To process, deliver, and support your orders (together with the Supplier).
• To send order status updates and push notifications.
• To maintain, improve, and secure the App.
• To comply with legal obligations.
We do not use your information for third-party advertising, and we do not sell or rent your personal information.
5. Who We Share It With
Prime Fresh & Co — to fulfil and manage your orders.
Service providers — cloud hosting, analytics, and notification delivery services (such as Apple Push Notification service and Google Firebase), only to the extent needed to run the App.
Authorities — where disclosure is required by law.
Business transfers — if Wohu Studio or the App is sold or restructured, on terms that continue to protect your information.
6. Overseas Disclosure
Some of our service providers store data outside Australia, including in the United States (Apple, Google, and cloud hosting providers). We take reasonable steps to ensure overseas recipients handle personal information consistently with the APPs.
7. Security and Retention
We use reasonable technical and organisational measures — including access controls and encryption in transit — to protect personal information from misuse, loss, and unauthorised access. No online system can be guaranteed fully secure.
We keep personal information only for as long as needed for the purposes above, or as required by law (for example, business and tax record-keeping). When it is no longer needed, we delete or de-identify it.
8. Access, Correction, and Deletion
You may at any time:
• Request access to the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Request deletion of your account and associated data (subject to records we must keep by law).
• Turn off push notifications in your device settings.
Send requests to the contact details in Section 11. We respond within a reasonable time, generally 30 days.
9. Children
The App is a business tool for restaurant clients and is not intended for anyone under 18. We do not knowingly collect information from children.
10. Complaints
If you believe we have breached your privacy, contact us first (Section 11) and we will investigate and respond, generally within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
11. Contact Us
Wohu Studio Pty Ltd
110 Georgina Cres, Melonba NSW 2765, Australia
Email: hello@wohu.studio
Phone: 0466 627 979
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published in the App with a revised effective date, and continued use of the App means you accept the updated policy.